✧ Where are you located? ✧
From Kioni is based in sunny southern California, specifically Orange County!
✧ What packaging materials do you use? ✧
From Kioni's goal is to be environmentally conscious. Items are shipped in a recycled-kraft envelope while products are packaged in glassine, which is fully recyclable, water/air/grease resistant and biodegradable.
✧ When will my order ship? ✧
It will ship within 3-5 days of placing your order.
✧ Do you ship worldwide? ✧
Yes! From experience, international parcels can take about 2-6 weeks. Keep in mind your items may take a little longer due to the pandemic.
✧ Can I get tracking info? ✧
Because we are just starting out, we want to keep prices for our customers as low as possible, so we currently do not offer this option. However, it is something that we definitely will want to include in the (near) future!
✧ My order hasn't arrived yet! ✧
Oh no! Unfortunately, due to the pandemic, estimates may take a little longer. If you're located in the United States, please allow 1-2 weeks for your snail mail to arrive. For international, please allow 4-6 weeks. If it still hasn't arrived, please send an internet letter over to [email protected].
✧ I made an order already, is it possible to combine shipping? ✧
It might be possible! Please email [email protected] as soon as possible with your order numbers. If it hasn't shipped out already, you will receive a refund for the extra shipping cost.
✧ Who is Huney Pika Press and Chibari? ✧
Huney Pika Press and Chibari are my other artist friends who I know in real life! I refer to them as my alter egos because they have a different style and approach to art making that I am so happy to offer!